Shipping Policy

Thank you for shopping with Rhyn. We’re committed to getting your order to you as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or holidays may begin processing on the next business day. During periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times after your order has been processed are typically:

United States: 5–10 business days

International Orders: 7–20 business days

Delivery times are estimates and are not guaranteed. Shipping delays may occur due to carrier delays, weather, holidays, customs processing, or other circumstances outside of our control.

Shipping Rates

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Rhyn may offer free or discounted shipping promotions.

Tracking Your Order

If tracking is available for your shipment, your tracking information will be sent to the email address or phone number provided during checkout.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.

Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

Rhyn is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is generally the responsibility of the carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, with household members, neighbors, or your local carrier.

If your package appears to be lost in transit or has not received a tracking update for an extended period, please contact us and we will assist you in reviewing the shipment.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery and provide your order number along with clear photos of the damaged item and packaging.

We will review the issue and determine the appropriate resolution.

International Orders

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the purchase price unless specifically stated at checkout and are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

Shipping Restrictions

Certain products may not be available for shipping to all locations. If we are unable to fulfill your order due to a shipping restriction, we will contact you and issue an appropriate refund.

Contact Us

If you have any questions regarding your order or shipment, please contact our customer support team and include your order number so we can assist you as quickly as possible.

Rhyn Customer Support